Qu99 believes gaming should be an enjoyable form of entertainment — not a source of stress or hardship. We are fully committed to the wellbeing and safety of every player on our platform.
Online gaming has become a major part of today's entertainment landscape. Millions of people across Bangladesh and around the world play online games every day. But like any form of entertainment, gaming requires limits and awareness. At qu99, we don't just offer the best gaming experience — we're committed to ensuring every player can enjoy it in a healthy and positive way.
Responsible gaming goes beyond just managing your budget. It means staying mindful of your time, money, and mental well-being. qu99 treats this as a core principle, and our platform includes a full set of tools to help you keep your gaming experience balanced and in check.
We believe every player should view gaming as entertainment, not as a source of income. With the right mindset and clear limits in place, gaming can be a truly rewarding experience.
If you're experiencing problems related to gaming, contact us:
24/7 live chat support is also available
We provide these features to ensure you game safely
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a maximum time limit for your gaming sessions. When the time is up, the system will remind you to take a break and, if needed, automatically end your session.
Take a break from your account for anywhere between 24 hours and 6 weeks. During this period, you will not be able to play or receive any promotional messages.
If you feel your gaming is getting out of control, you can apply for self-exclusion for a period ranging from 6 months to 5 years. Your account will be completely deactivated for the duration.
Set a maximum loss limit per day or week. Once you hit that limit, the system will automatically end your gaming session.
Your full gaming history, win/loss stats, and detailed spending records are available to view at any time — stay informed.
How each tool works and when to use it
| Tools | Duration | Purpose | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Overspending Control | Instant |
| Loss Limit | Daily / Weekly | Financial Risk Reduction | Instant |
| Session Time Limit | Per Session | Maintain Healthy Gaming Hours | Instant |
| Cooldown Break | 24 hours – 6 weeks | Temporary Break | For a Set Period |
| Self-Exclusion | 6 months – 5 years | Long-Term Protection | Reviewable |
| Account Closure | Permanent | Permanent Closure | Permanent |
Certain behaviors or feelings can signal that gaming is becoming a problem. If you notice these signs in yourself or someone you know, take them seriously:
Ask yourself these questions honestly
Gaming should be an enjoyable pastime, but other areas of life matter just as much. Taking care of your family, friendships, and your own physical and mental health is essential.
If you ever feel that gaming is having a negative impact on your life, don't hesitate to reach out to us or a professional counselor.
If you're experiencing problems, follow these steps
The first and most important step is acknowledging the problem. Be honest with yourself and take a clear look at your situation.
Set limits or activate a cooldown break directly from your qu99 account settings.
The qu99 customer support team is ready to assist you with complete confidentiality. Reach us via email or live chat.
If needed, reach out to a mental health professional or counselor. Seeking professional support is a brave and positive step.
Let the people close to you know. Support from family and friends plays a vital role in the path to recovery.
Be patient with your recovery. Review your progress regularly and adjust your limits as needed.
Qu99 strictly prohibits anyone under the age of 18 from accessing its gaming platform. We treat age verification with the utmost seriousness.
Minors are strictly prohibited from participating on qu99. If anyone registers using false information and is later found to be under 18:
Answers to Common Questions About Responsible Gaming
Use our responsible gaming tools, set your own limits, and enjoy gaming with peace of mind. Register today and start your journey toward a healthier gaming experience.
18+ only. Please play responsibly.